DELEGATION OF AUTHORITY AS A MANAGEMENT STRATEGY
(A CASE STUDY OF UNILEVER NIGERIA PLC ENUGU DEPOT, ENUGU-STATE)
ABSTRACT
It has been shown that delegation of authority is mostly not considered at the might time and at the might place in our society. New organization are formed without a depute attention been paying to the acquisition of the head of delegating art the appropriate. Time this explain why we have many posts and duties in a new and even old companies revering vacant and undone
The purpose of this study was therefore designed to examine the importance of delegations of authority and control on the every day life manager and how it affects his subordinates. As one of the most success full business organizaiton in Nigeria Unliever (NIG) PLC Enugu was used as a case study and to investigate the extent to which effective delegation of authority could lead to organizational excellence.
The thirteen item of self-structural questionnaire was raised and validated for fifty eight randomly selected managers of the organization. The chi-square (x2) statistic techniques was used in the test of hypothesis the major findings include that.
- Unavailability of information about the capability of the subordinate is not related to the efficiency at delegation of task by managers.
- Management willingness to have faith in the ability of subordinates is related to their efficiency at delegating task to their subordinates
- There is no relationship between the efficiency of managers at delegations of task and the feeling of insecurity by the managers.
- And finally for effective performance managers requires discharge satisfactory all alone. They should give delegation of authority a required probity as the plan capital equipment procurement utilization of financial materials and market resources. It becomes necessary to assign some of functions to the subordinates for the purpose of achieving the goals of the organization. Constant feedback is also necessary in order to advents costly mistakes from the subordinate. Delegation does not relief a manager of his responsibilities not does it reduce their overall authority in the organizaiton. The essence of all delegated function is to share the task in order to achieve greater overall efficiency
Also based on this source recommendation were also made which if properly adhere to would have a positive impact on the organizational overall effectiveness
TABLE OF CONTENT
Title page
Approval/ certificate page
Dedication.
Acknowledgement
Abstract
Table content
List of table
1.1 Background of study.
1.2 Statements of problem.
1.3 Purpose of study
1.4 Scope of the study
1.5 Research hypothesis
1.5 Significance of the study
1.6 limitation of the study
1.7 Definition of terms
References
2.1 The management process
2.2 Delegation as a managerial behaviour
2.3 Principle for affection delegation
2.4 Benefits of delegation
2.5 Difficulties of delegation
2.6 Unilever (Nigeria) PLC
Reference
3.0 Research design and methodology
3.1 Research design
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling procedure techniques
3.5 Instrument for data collection
3.6 Validation of the instrument
3.7 Reliability of the instrument
3.8 Method of data collection
3.9 Method of data analysis
References
4.0 Data Presentation & analysis
4.1 Data presentation and analysis
Reference
5.1 Discussion of result and findings
5.2 Conclusion
5.3 Implication of the research finding
5.4 Recommendations
5.5 Suggestions for further research
References
Bibliography
Appendix
1. What is the sex of the respondent?
2. What is the age of the respondent?
3. What is the respondent’s marital status?
4. What is the educational qualification of the respondent?
5. What is their basic salary?
6. How long have your serve UNILEVER (NIG) PLE
SECTION B
7. What are the reason (s) why managers delegate authority to subordinates?
8. Do managers have a thorough knowledge of the skill of their subordinates?
9. Is the information about the skill of their subordinates readily available?
10. Do you have thorough knowledge of how reliable your subordinate is?
11. To ensure that the tasks assigned to the subordinates are performed effectively must you monitor their performance very closely?
12. Are you prepared to take the risk of delegating risks to a person (subordinates) whose capability is not known to your?
13. How often do you allow your subordinates to take decision on behalf of you?
CHAPTER ONE
INTRODUCTION
1.1 GENERAL BACKGROUND OF THE STUDY
Management is a social process entailing responsibilities for an effective planning and regulations of operation of an enterprise in fulfillment of a given purpose on task. Breach E.F.L (1975)
Management is essentially the process of defecting the efforts of other people usually subordinators in order to achieve a specific objective it could be said to be “the art of getting thing done through other people” the basic managerial functions of directing controlling planning organizing staffing motivating and coordinating all involve the display of organizational skills administrative task and personal initiative executive talent and dynamism on the part of the manager.
Delegation is an organizational process that permits the transfer for authority from a superior to a subordinate the make commitments use resources to him. No organization can function effectively without delegation the derision of an organization into units e.g. department involve delegation. Delegation originate from the fact that no-body can function alone successfully in an organizaiton.
In essence delegation of authority means that a subordinate has the power to make decision and act within explicit limit without checking with the superiors. Delegation equally involves accountability.
Delegation of authority is an important administrative process of getting things done through other by sharing authority (or power) with them. In any typical organization by top management or any other approved body.
Delegation is an inescapable process in any organization big or small private or public. This is because no individual however talented and accomplished can claim to have solution to all day-to day problems of the enterprise which he or she is involved in the answer to those problem are best provided through efficient delegation. This is because these are the days of specialist. Those specialist usually specialized in on of organizational activities namely productive marketing personnel accounting financial and technical activities. Indeed delegation is an attitudes. Of the mind and way of life of every goal seeking manager.
Delegation of authority enables quick decision to be made at all levels within the general policy framework laid down by the top management. It lightens the burden of key officers in taking routine matters and enables them to concentrate on vital aspects of planning policy making and overall control thereby ensuring administrative convenience. According Koontz and O’ Donnel “delegation is the due for efficient management and it determines how well one manages”
There are different group of people in an organization who are responsible for activities that contributes to the attainment of organizational goals. These groups include top level management and other workers in he organization. The manager gives some limited resources determine the best way to utilize such resources optimally in order to activities some specified goals. It is through delegation of tasks that a manager can get things done through his subordinates. Delegation is the act of investing the subordinate with the authority to make decisions and carry out duties on task for which the manager is held responsible. He is successful in getting things done through others is exercising the highest type of leadership. Without delegation managers action will be confirmed to what he can perform only.
In delegation task the manager should be able to recognize the special abilities and limitation of his subordinates. This will help him to know which task to delegation to whom and why. A wise manger who has the discretion to decide how many and which task to delegate should also know whom to delegate certain tasks to.
Finally delegation therefore means the granting of lights to subordinates to the prescribed areas. As a result of delegation the subordinates receives authority from his superior at any time.
The manager who makes masters the ant of delegating himself in a very good position because he can effectively discharge his duties. This is because he can have time to focus his attention on every important issues while those issues which are not very significant are handled by subordinates.
For effective delegation subordinates must understand the purpose of delegated function and the objective it intends to achieve. If they are able to relate this to the accomplishment of the over all company objectives and their own personal interest their performances is higher.
Duties assigned must be equal to the delegate. Fir there is an imbalances it results in frustration on the part of the supervisor as he seeks and fails to obtain the willing co-operation of his peers or subordinates.
For the employees to whom responsibility to be assigned and authority delegated must by judiciously selected. Care must be taken to avoid employees who cannot accept criticism who lack confidence who are not easily motivated. The best manager is one who knows how much responsibility to delegate and hoe to be in control at all times. Constant feedback is necessary in order to avert costly mistakes of the subordinates.
1.2 STATEMENT OF THE PROBLEM
The work that any subordinate does in an organization is mostly the job that he or she has been delegated to do by his or her supervisor in organizations today have many delegated tasks to perform. So failure by managers can be due to poor or inefficient delegation. A number of factors have led to this problems.
a. The mangers may unconsciously adopt the “indispensable man theory” this means that he refuse to see that others can do something as well as he can and as such he regards himself as indispensable in his organization.
b. Unwillingness to let go of authority this may be due to the desire to dominate in all that they be due to the desire to dominate in all that they so. Also it may be due to the fact that the manager feels he is indispensable to the organizaiton.
c. Unwillingness to take calculated risks. When a manager does not have faith in the ability of a subordinate and fee that delegating task to such a subordinate may results in the performance of such task the manager will tend not to delegate.
d. Unwillingness to give other people’s idea a chance. When innovative idea had been suggested to the manager he does give such idea a chance even though such ideas will be of benefits to operations of the organizaiton.
e. Unwillingness to establish and use broad control in the case under the manager is unwilling to establish and use board controls delegation of task will not be effective. This is because the managers want to closely monitor the performance of any task delegated to subordinates.
f. Lack of knowledge of how to delegate effectively. When a manager does not know how to delegate for fear that his weakness and short comings will be exposed in some organization the reaction to the problem has bee the complaint of those at the lower level of management that they are not being allowed to use their in genuity and discretion to make decisions
1.3 PURPOSE OF THE STUDY
The purpose/ objective of this study is to examine the practice of delegation of authority by managers and its effect in a typical liegeman organization with a view
1. Highlight the strategic importance of delegation
2. Highlight the problems faced by managers. In delegating effectively.
3. Show how delegation of authority could be effectively
1.4 SCOPE OF THE STUDY
Unilever brothers PLC is a well established business and should be expected to provide fro assignment of work to all positions. Delegation within the context of such a firm will be with regard to the authority responsibility and accountability for subordinates.
This in this study we shall be concerned with the degree of authority responsibility and accountability existing in manger. Subordinate relationship at Unilever Brothers (NIG) PLC Enugu State
It may not be possible to discover the degree in some area of the business such as top management level we shall therefore limit the study to the operating areas of sales and production. The production activities which middle level managers will have delegated to them normally will be scheduling ones. Similarly certain activities that middle managers handle are recruiting sales prospects and products presentation. These and related activities will also be studies.
1.5 RESEARCH HYPOTHESIS
H0 Unavailability of information about the capabilities of the subordinate is
not related to the efficiency at delegation of tasks by mangers
H1 Unavailability of information about the capabilities of the subordinate is
related to efficiency at delegation of tasks by mangers
H0 Manager willingness to have faith in the ability of subordinates is not
related to their efficiency at delegating tasks to their subordinate
H1 Manager willingness to have faith in the ability of subordinates is
related to their efficiency at delegating tasks to their subordinate
H0 There is no relationship between the efficiency of managers at
delegation of task the feeling of insecurity by the managers
H1 There is no relationship between the efficiency of managers at
delegation of task the feeling of insecurity by the managers
1.6 SIGNIFICANCE OF THE STUDY
Every organization is normally set up with the goal of success. The yardstick measuring this success in a profit making organization will differ from that which will be used to measure the success in a non-profit making organization. The achievement of the organizational goals will depend to a large extend on the efficient and effective performance of the manager in such organization. Therefore the methods and the strategies adopted by manager in performing the task are very significant as this will determine the effectiveness of the manager.
Delegation is tool that when uses by managers can improve their effectiveness tremendously. As a matter of fact delegation authority is a way of life of every manager. Hence the significance of this study cannot be other emphasized
1.7 LAMINATIONS OF THE STUDY
For reasons of cost and time the study was limited to the main factory at Enugu which is also an administrative branch of Unilever Brothers Nigeria Plc
1.8 DEFINITION OF IMPORTANT TERMS
EFFECTIVENESS: This is the ability to bring desired result
EFFICIENCY: The ability to perform duties well at the least cost it should be noted that efficiency does not imply effectiveness but effective one must be efficient
RESPONSIBILITY: This is the duty that any employee is obligated to fulfill while performing the job the responsibilities are presented by the activities to be performed communed with the standards for correct performances.
AUTHORITY: The power or right to give orders and make others obey liability for the way in which obligations are discharged.
STRATEGY: This is the skill in making an affairs it is also broad plan to achieve a good.
DOMINATE: This is having control or influence over others by force of character
DELEGATE: This is appointing and sending a subordinate as a representative to a meeting or entrusting duties or rights to a subordinate
REFERENCE
Allien L.A (1958) Management and Organization New York Mc Graw Hill
Publishers
Breach E.F.L (1975) The Principles and Practice of Management Nigeria
Longman Group Ltd
Maier N (19969-1977) The Problems in Delegation and Personnel Psychdogy
New York Buoston Houghton Miffin Company
Ejiofor P.N (1964) Managing the Nigeria Worker Nigeria Longman Publishing
Company
Ezeaku L.C (1978) Principle and Practice of Management and Business
Studies Nigeria Educational Publisher Limited .
Newman (1965) Overcoming Obstacles to Effective Delegation New York Mc
Graw Hill Inc
Newandu E.C Ani B.N Agbo, O.G (1999) Principles of Management 11
Enugu Future Tech Publisher
Orjih J. (1960) Business Research Methodology Enugu Meteson Publicity
Company, Maryland.
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