AN INVESTIGATION INTO THE DYNAMIC ROLE OF SECRETARIES IN BUSINESS ORGANIZATION (A CASE STUDY OF NIGERIA BOTTLING COMPANY PLC
ABSTRACT
This research work is aptly titled An Investigation into dynamic role of secretaries in Business organization. A case study of Ama Brewery company Plc Enugu. The study is to identify the inter-relationship between the secretary and the true image of the secretary in an organization and also between the secretary and the executives
The researcher use questionnaires to obtain the necessary data and interview as conducted with Ama Brewery company Plc Enugu.
The major findings include
1. That training for secretaries in Ama company play important roles in the organization and are an asset to the organization
2. That training for secretaries should be multi-skilled to enable them perform their multi-dimensional roles
3. That the vital role of the secretary is different from what is obtainable in actual job situation: hence most secretaries are under utilized.
The major recommendation include:
1. The National Association of Secretaries should make it compulsory for every secretary to belong to that professional body similarly career advancement should be organized for secretaries. This will make it possible for secretaries to join the Association of chartered secretaries and Administrations.
2. The secretarial career should be encouraged and their status made prominent. The profession should be accorded to the same level as other professional fields e.g. Accountants and other professional bodies (national Association of Secretaries and Association of Chartered Secretaries and Administration)
3. Government should encourage students that area aspiring to take up careers in this field as professional secretaries by giving them scholarship and other necessary incentives.
TABLE OF CONTENT
Approval page
Acknowledgement
Abstract
Table of content
1.1 Background of the study
1.2 Statement of problem
1.3 Objectives of the study
1.4 Significance of the study
1.5 Research question
1.6 Scope and limitation of the study
1.7 Definition of terms.
LITERATURE REVIEW
2.1 Definition of secretary
2.2 Training and education
2.3 The changing role and duties of secretaries in business organization
2.4 The true image of the secretaries in the organization and the difference between the secretary and typist.
2.5 The relationship between the secretary and the chief executive.
3.1 Description of subject
3.2 Method and sources of data collection
3.3 Research population
3.4 Sample and sample technique
3.5 Method of data analysis.
3.6 Questionnaire
SUMMARY OF FINDING OF DATA RECOMMENDATIONS.
5.1 Introduction
5.2 Summary of findings
5.3 Conclusion
5.4 Recommendations
5.5 Area of further research
APPENDIX A
APPENDIX B
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY.
It has previously been a common thing to regard typist, clerical assistants, telephone operators, receptionists etc. as secretary simply because they render reprographic support services.
Equally, stenographers are often referred to as simply because they have made some attainment in the acquisition of certain requisite office skills.
The word “Secretary” is the misunderstood concept in Industrial Occupation. Almost any man or woman who is involved in industrial jobs such as typewriting, drilling of shorthand and the lice, refers to him /her as a secretary. The employers who work as office clerks or typists are sometimes referred to as the secretary. Thus there are prefixed that proceed the word secretary to differentiate modern secretaries from typists as follows: Personnel, executive, confidential etc. the predominance of any of the above prefixes largely depends on the environment in which it is applied.
A secretary is a staff who is concerned with the preparation, preservation and transmission of all types of communication as well as the conventional secretaries duties of confidential nature at various levels (Stanwell et al 1979)
Aniche defines a secretary as “The window of the establishment. The commonest issue in the various definitions above is that they are working area of clerical activities. Any person employed as a secretary to any establishment will eventually find him/herself playing same roles stated above.
Interestingly, the traditional maltreatment and belief of people has detracted with time. This is because training for the profession is not only emphasized but sophisticated strategy and materials of modern techniques and facilitated have been introduced, obviously this has eventually facilitated the turnout of good, responsible and qualified secretaries. Consequently, people have commenced to realize fully the importance of secretaries in the offices and the societies all over the world. However, this has led to the scarcity of qualified secretaries in almost every part of the world that is why their demand has risen considerably.
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