THE INFLUENCE OF COMMUNICATION EQUIPMENT ON THE EFFICIENCY OF THE SECRETARY. A CASE STUDY OF NBL AMA GREENFILED 9TH MILE CORNER ENUGU
ABSTRACT
This research work was carried out to examine the influence of communication equipment on the efficiency of the secretary with particular reference to Nigerian Breweries Public limited company NBL/Ama Green Field 9th mile corner Enugu.
The theoretical frame work for this study was based on the use of related literature. Both questionnaire, interview, textbooks, dictionary and past project were used in data collection and the researcher made use of all secretaries to the managers of NBL as the population of the study i.e. 35.
The data was collected, presented and analyzed by the use of table and simple percentages. From the data analyzed, the researcher found out that secretaries play prominent roles in the world of modern communication and that the effectiveness and efficiency of the secretary lies solely on the use of communication equipment.
It was discovered that communication equipment can never replace secretarial role in any organization. Rather communication equipment are aids to the secretary in facilitating her job.
The researcher thereby recommending that secretaries should endeavor to upgrade their skills and knowledge on communication equipment so as to equip themselves and face the challenges of technological innovations.
TABLE OF CONTENT
Approval page
Dedication
Acknowledgement
Abstract
Table content
1.1 Background of the study
1.2 Who is a secretary
1.3 Roles of a secretary
1.4 Statement of the problems
1.5 Purpose of the study
1.6 Significance of the study
1.7 Scope of the study
1.8 Limitation of the study
1.9 Research questions
1.10 Definition of terms.
2.1 The secretary and the modern communication
2.2 Basic communication equipment
2.3 The effect of the communication equipment on the efficiency of the secretary.
2.4 Merits of communication equipment and their influence on the secretary.
2.5 Demerits of communication equipment and their influences on the secretary.
3.1 Research design
3.2 Sources of data
3.3 Method of data collection
3.4 Population of the study
3.5 Sample size
3.6 Instrument
3.7 Validity of instrument
3.8 Reliability of instrument
3.9 Nature of the study
3.10 Questionnaire administration and collection
3.11 Data treatment
4.1 Percentage analysis of data collected
4.2 Interpretation of data
SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 Summary of findings
5.2 Conclusion
5.3 Implication of the results
5.4 Recommendations
5.5 Suggestion for further research
References
Appendix 1
Appendix 2
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The word communication is very complex and could be used in different contexts to mean to wide range of things. Communication particularly in business organizations provides a means by which power is required, exercised, shaped and sustained.
Generally, communication is an act shaped by all living things. It originated from the Latin word “communies” meaning to share. Communication is the act of imparting a share of something.
To emphasized on the importance of communication, Cicero (1970) said thus “If a wise man were granted a life of abundance of materials things, so that he has leisure to contemplate everything worth knowing, yet if he could not communicate with other human if he could not communicate with other human beings he could abandon life”
By John fists (1982) “Communication is talking to one another, it is television, it is spreading information by whatever means. It is our life style, it is literary criticism, the list is endless.
Two schools of though exist on communication. The process school and the sem school. Both schools agreed on the fact that for communication to be effective, there must be a sender, a receiver, a channel and the subject matter which is being communicated on. There could also be noise which is anything that is being added to the communication signals between its transmission and reception that is not intended by sources.
Communication in a business organization encompasses more than mere oral transmission. It involves all the sensory, oral and written activities that form part of our organizational life. The actualization of communication is the equipment. This is because when instruction are communicated through the equipment,. The people working know their responsibilities and the secretary dispensers her duties appropriately. Thus, the organizational goal would be enhanced.
1.2 WHO IS A SECRETARY
The word secretary us coined from the Latin word “Secretus” which literally means “a secret”. Perhaps it is the fact that aspect if the work of a secretary involve keeping secrets that the secretaries are often regarded as a keeper of secrets.
The National Secretaries Association (United stated of America) defined a secretary as “an assistant to an executive, possessing mastery of office skills and ability to assume responsibility without direct supervision, who displays initiatives, exercises judgment and takes decision within the scope of her authority. There is therefore no doubting that fact that the secretary is the wheel on which the executive activities revolve. The secretary is often refereed to as the executive alter ego.
1.3 ROLES OF A SECRETARY
The role of the secretary plays in an office is wide and varied depending on the size and type of organization in which she is working. Technological innovation in the office has increasingly made the work of the secretary more complex and sophisticated though a lot easier.
However, there are some of the routine duties a secretary is expected to perform.
ARRANGING FOR MEETING
It is the duty of the secretary to arrange for meetings, take accurate minutes of the meeting and type them out neatly.
DECISION MAKING AND PROBLEMS SOLVING
H.A. Dauda (1993) The secretary should assist the executive in his decision making and problem solving role. She does this by filtering calls and callers which enables the manager to concentrate fully. She also furnishes her boss with adequate information from files and elsewhere. The secretary should seek as the ears of her boss when he is away and inform him accordingly when he is back.
COMMUNICATION AND DISSEMINATION OF INFORMATION
The secretary joins the manager in his communication processing and dissemination of information. Modern communication and information technology can enable people communicate locally and internationally at the shortest possible time. Local area networks, teleconferences and caller phones are good facilitators of both near and far distant communications. The secretary in particular plays a great role in dissemination of information. He must give adequate and timely information.
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