THE EFFECT MANAGEMENT STALES ON WORKER PRODUCTIVITY IN THE HOTEL INDUSTRY IN ENUGU STATE.
This research work examined the effects of management styles on works productivity in the Hotel industry with special reference to Hotel Presidential and Nike Lake Resort Hotel Enugu. In many establishments, especially the movement ones, it has been found that situations which are limical to the achievement of organizational goals do usually exist. These situation east because do usually exist being practiced by these establishments. Observations have shown that while those at the helm affair in some of these establishments adopt the kind of level of the employees, some other adopt the type of management style among workers. A close look at some organizations shows that their management style is characterized by Favoritism autocracy, inability to delegates, over centralization of authority and poor communication with subordinates and all these have negative effects on the entire organization.
To carry out the study, both primary and secondary data were used. Questionnaires were administered to elicit information on the subject matter. Data collected were analyzed with tables as simple percentage. A Z-test approach was the statically tools used for feasting the hypothesis for mulated.
Finally, several findings were in the cause of the study among which is that the management style adopted by the hotel industries under study is a mixture of autocratic and participative and management styles.
Some recommendations wee made by the researcher among which is that of concept of delegating jobs/authority should be appreciated by those at the helm of affairs in the organizations as it is only means of encouraging specialization and efficiency in a viable business organizations.
Dedication…………………………………………………iii
Approval page ……………………………………………iv
Acknowledgement………………………………………..v
Abstract…………………………………………………....vi
Table of content…………………………………………..viii
1.0 Introduction………………………………………..1
1.1 Back ground of the study ………………………..1
1.2 Statement of problems…………………………...3
1.3 Objective of the study…………………………….4
1.4 Significance of the study………………………….5
1.5 Limitation of the study……………………………..6
1.6 References…………………………………….……7
CHAPTER TWO
2.1 Review of related literature……………………….8
2.2 Origin of the subject area………………………….9
2.3 School of thought within the subject area………10
2.4 School Of Thought Relevant To
the Problem Study…………………………………12
2.5 Different Method Of Studying The Problem…….13
2.6 Summary……………………………………………14
2.7 References………………………………………….17
CHAPTER THREE
Summary, Recommendation and Conclusion…………….18
3.1 Summary of findings…………………………………19
3.2 Recommendation…………………………………….19
3.3 Conclusion…………………………………………….21
3.4 References…………………………………………….23
3.5 Bibliography……………………………………………24
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
It has been noted that the efficiency and the productivity level of the workers in nay organization depend to a great extent on how well the organization is managed. In the contemporary time, man has always geared his efforts towards ensuring that the concept of management is not thrown to the winds, and he does thus in order to enhance he chances of organization to enjoy optimal productivity. Moreover, it is an established fact that management, according to Ejiofor (12987) is the process of getting thugs through and with people, and to make this happen in an organization, the concept of management becomes the pivot on which organization usually revolves. However, the research believe that the hotel industry in the kind of organization where the concept of good management is a prerequisite for effective and efficient performance of the workers this is because it is only when the workers are efficient and effective that the productivity level becomes high. Consequently, the management style adopted by those at the helm of affairs in the hotel industry affect the productivity of the workers, this is true because, when the manger or leader is efficient and effective, the subordinates or leader the workers under his or control are also efficient and effective. But when the reverse is the case, the end result is the inefficiency, poor performance and low productivity. There is no doubt what so ever that the hotel industry is an important sector in the nation’s economic system given the fact that which money is committed into the industry by either a single individual who owns such industry or by the government owned. And for the fact that the hotel industry is a profit oriented organization, it becomes clear that if the productivity level of the workers, there is not encouraging. The tendency that the objectives for which it is established will not be realized. We are aware of the consequence of inefficiency or low productivity in any organization. It was terry (1977:166) who stated than an inefficient organization is likely to be one that operates with waste satisfaction, has no clean cut lines of authority no proper exaction of responsibilities and does not allow for appropriate participation in problem solving, gives no room for security and status and does furnish opportunity for personal and competitive pay rates, this means that for an organization like Hotel industry, the participation of both the employee and the management in decision making as well as responsibility and authority to enable them carry out their functions with carton which will avoid wastes and carelessness and make the employees (i.e. workers) have a sense of belonging with the organization is a sine-qua-non to operational efficiency. All these can be achieved when there is one condition present and thus condition is goes management style. A close look at many organization (Including the hotel industry) reveals that the management style being practiced in them by those at the helm of affairs are characterized by favoritism autocracy, inability to delegate, inability decentralize, authority, poor communication with subordinates inability to allow eml0oyees to participate in decision making and above all, inability to motivate workers for greater productivity. The question than is how far and to what extent does the management styles affect the workers in organization such as the hotel industry? It is in response to the above hat thus study looked into the subject matter the effects of management style on workers productivity in the hotel industry in Enugu State.
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